Gary Mortimer is a Professor of Retail Marketing and Consumer Behaviour at the QUT Business School. Before entering academia, he spent more than 25 years working with some of Australia’s largest retailers. He has published over 75 peer-reviewed journal articles and more than 150 industry insights. Professor Mortimer’s research focuses on retail experiences, smart retail technology and customer aggression in service environments. He is currently Chair and Independent Director of Services and Creative Skills Australia, the federally funded Jobs and Skills Council. Widely recognised as Australia’s leading retail expert, he is a frequent industry keynote speaker and media commentator, engaging extensively with television, radio, print, and online media.
Professor of Retail Marketing and Consumer Behaviour, QUT Business School
Professor Gary Mortimer

The Pharmacy Guild of Australia is committed to the health and safety of symposium delegates. In order to protect delegates from the spread of COVID-19 and to take into account Stage 3 Queensland Government restrictions, the following measures will be put in place:
1. Personal safety – each delegate will be provided with a pack containing hand sanitizer, disinfectant wipes and a mask. In addition to this, the venue will conduct regular cleaning of the venue spaces and equipment. Sanitation stations will also be available throughout the venue.
2. Physical distancing – session seating will be set up to follow the 4 square metres per person rule. Social functions will also comply with these rules.
3. Adherence to the COVID Safe Event Checklist – this is for events of up to 500 people and addresses the risks associated with the potential transmission of COVID-19.


Events Division – The Pharmacy Guild of Australia, Queensland Branch
132 Leichhardt St, Spring Hill QLD 4000
Ph: 07 3831 3788
Fax: 07 3831 9246
Email: events@qldguild.org.au